FREQUENTLY ASKED QUESTIONS
RETURNS + REFUNDS
Our promise applies to Vibrators ONLY. Please note your item should be in original packaging, unopened. Otherwise it is a violation of the Health and Safety Act.
To make a claim you must:
- send us an email to let us know you are returning a product - give us the reason for the return.
- return the unwanted product within 14 days of receiving it.
**Pleasure Wands and Yoni Eggs all sales are final and cannot be exchanged.
What are the delivery costs and options?
Your order will be delivered discreetly.
Orders placed can take between 5 to 21 days for delivery depending on stock availability.
Sometimes, depending on your location and what you are buying, there will not be a choice of delivery option.
**Pleasure Wands and Yoni Eggs can take unto six weeks for delivery depending on stock availability and if they are coming from the Australian warehouse or Overseas. You will notified upon ordering.
What if you're out when your order arrives?
If you're out when your package is delivered, your mail person will find a safe place to leave your parcel or will take it to the nearest Post Office. They will leave a card explaining how you can collect your parcel.
Orders will be held at your nearest Post Office for 10 working days before being returned to us.
Don't forget to take the delivery notification (collection card, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.
If your parcel does not arrive, please contact us at firstname.lastname@example.org